Refund policy

At MemoriesOverMoney.life, we want you to love what you order. Life’s short, memories are priceless, and we design our gear to match that mindset. But if your purchase isn’t exactly what you expected, here’s how returns and refunds work.

1. Returns Eligibility

  • You may return items within 30 days of receipt for a refund or exchange.

  • Items must be unused, unwashed, and in original condition with tags still attached.

  • Personalized or custom items cannot be returned unless damaged or defective.

2. How to Initiate a Return

  1. Contact us at memoriesovermoney.official@outlook.com with your order number and reason for return.

  2. Wait for our return authorization and instructions. Do not send items back without approval.

3. Return Shipping

  • Customers are responsible for return shipping costs, unless the item is defective or we sent the wrong product.

  • We recommend using tracked shipping, as we aren’t responsible for lost or damaged return packages.

4. Refunds

  • Once your return is received and inspected, we will notify you via email of your refund status.

  • Approved refunds will be issued to your original payment method within 7–10 business days.

  • Shipping costs (original purchase) are non-refundable unless the return is due to our error.

5. Exchanges

  • If you want a different size, color, or product, contact us first.

  • Exchanges are treated like a new order; shipping fees may apply.

6. Damaged or Defective Items

  • If your item arrives damaged or defective, email us immediately with photos of the issue.

  • We will provide a replacement at no extra cost or issue a full refund, including shipping.

7. Non-Returnable Items

  • Gift cards

  • Personalized/custom items (unless defective)

  • Clearance or final sale items (if clearly marked)

8. Contact Us

Questions? Problems? We got you. Reach out to:
Email: memoriesovermoney.official@outlook.com